Amministratore
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Recent activity by Amministratore-
Where can I find my order number?
The order number is shown in the purchase confirmation email and in your account, if you are registered.
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I have not received the order confirmation: what should I do?
Check the spam/promotions folder of your email inbox. If you cannot find it, contact Customer Service providing your first name, last name, and the email address used for the purchase.
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Can I change the delivery address after placing the order?
Once confirmed, the order cannot be changed. We recommend contacting Customer Service as soon as possible to check if it is still possible to make changes before shipping.
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Can I add or remove items from an order already placed?
No, it is not possible to change the contents of an order once it has been confirmed. You can request a cancellation (within two hours) if the order has not yet been shipped, and place the correct ...
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How do I cancel an order?
If the order has not yet been shipped, you can request cancellation by contacting Customer Service with the order number within a maximum of two hours.
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I placed two orders by mistake: how do I cancel/manage them?
Contact Customer Service immediately, specifying the order numbers. We will help you check the status and cancel the duplicate one, if possible.
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How can I contact Customer Service?
You can contact us via the chat available on the website, or by filling out the contact form in the Contacts section accessible through the website footer. Our team responds from Monday to Friday, ...
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What languages do you speak in chat?
Our Customer Service responds in Italian, English and Spanish.
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How do I request a callback?
At the moment we do not offer a direct callback service. We invite you to write to us using the form in the Contact section accessible via the website footer: if necessary, one of our operators may...
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How to report a technical issue with the website?
If you encounter an error or malfunction, please contact us through the form in the Contact section accessible via the website footer, providing: device, browser used, and a description of the prob...